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• Family Assistance Process

1. Do you help everyone that comes to USA Cares for help?
2. What happens to those who you can’t help?
3. How much do your clients pay back to USA Cares?
4. Do you sell or offer your client list to anyone else?
5. Are you able to answer any questions in any other language than English?
6. If a family is approved for help, how fast do they get the money?
7. Does USA Cares have a “walk in” process?

• Spokespersons

1. Do you pay your spokespersons?
2. Can I schedule an event with your spokespersons?
3. I know someone who I think would be a great spokesperson for USA Cares, what do I do?

• Financial

1. How much of my donation or contribution actually goes to assist military families?
2. What kind of grants do you receive?
3. Are you audited by an independent agency?
4. Is that audit available to the public?
5. Can I view your annual report?