Assistance
Click here for Assistance Application
Due to an extremely high call volume, application processing is currently running approximately five business days behind—thank you in advance for your patience.
The USA Cares staff, board of directors and volunteers want to thank you for your dedicated service to our country. Please know that we will do everything we can to assist you in your time of need, whether it is through mentoring, referral or financial support. At USA Cares we assist:
- Post-9/11,OIF/OEF service members, veterans and their family members who are in financial crisis due to military service or circumstances beyond all personal control
Typically, USA Cares provides assistance in three major areas:
- Quality of Life—utilities, food, vehicle repair, etc.
- Rent and Mortgage Assistance
- Combat Injured, to include the invisible wounds of post-traumatic stress disorder (PTSD) and traumatic brain injury (TBI)
What can you expect once we receive your application?
- You will receive a call within 3 business days* from our triage agent upon receipt of application to verify contact information and ascertain eligibility. *During periods of increased demand, such as around holidays, our response time to you may be a bit longer. Please be patient, we are helping military personnel and their families as quickly as we can.
- You may be informed that you do not qualify for our assistance. If so, we will assist you in finding appropriate alternate resources.
- If qualified, your case will be forwarded to your case team for processing. You will again be contacted to discuss your needs and the cause of your current hardship.
- Your case then goes to an impartial committee for approval.
- If approved, you will be notified that checks are being sent to service providers.
If we are unable to assist you due to your circumstances, we will refer you to one of the many agencies or organizations that would better meet your needs. If you see that you do not qualify with us at this point, please contact Military One Source for other options. USA Cares protects clients privacy and dignity, however military status may need verification with the unit contact person provided.
Please click here to determine eligibility.
