WHAT CAN YOU EXPECT ONCE WE RECEIVE YOUR APPLICATION?
- You may be informed that you do not qualify for our assistance. If so, we will assist you in finding appropriate alternate resources.
- If qualified, your case will be forwarded to your case team for processing. You will again be contacted to discuss your needs and the cause of your current hardship.
- Your case then goes to an impartial committee for approval.
- If approved, you will be notified that checks are being sent to service providers.
If we are unable to assist you due to your circumstances, we will refer you to one of the many agencies or organizations that would better meet your needs. If you see that you do not qualify with us at this point, please contact Military One Source for other options. USA Cares protects clients privacy and dignity, however military status may need verification with the unit contact person provided.
FAMILY ASSISTANCE PROCESS FAQS
Q: I applied for assistance, when will I know if my case is approved?
A: It is the goal of USA Cares to contact every applicant within 2 business days of receiving your application. A customer service representative will contact you to discuss your case to see if you meet the initial qualifications.
Q: I need help right now, what do I do?
A: First things first, you have to apply for assistance on our website. Please be sure to tell us the urgency of your need. All cases are prioritized by urgency of need, so if you have an eviction notice in hand, or a disconnect notice, be sure to include that in your application.
Q: Are you able to answer questions in any other language than English?
A: We currently can work with clients in English and Spanish.
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